Privacy policy.

LindenHaus is a trading name of German Kitchen Specialist Ltd, a company registered in England & Wales. Registered address: 86-90 Paul Street, London EC2A 4NE, United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, German Kitchen Specialist Ltd is the data controller of the personal information you provide through this website.

Data protection contact: privacy@lindenhaus.co.uk

When you submit an enquiry, brochure request or contact form, we collect:

• Your name, email address, phone number and postcode
• Details about your project (brand preference, timescale, and any plans, drawings or images you choose to upload)
• Any additional information you send us by email, phone or post

We also collect limited technical information automatically, such as your IP address, browser type, device information and pages visited, via cookies and similar technologies.

We use your personal data to:

• Prepare and provide a design and quotation for your kitchen (lawful basis: your consent and/or steps taken at your request prior to entering a contract)
• Communicate with you about your enquiry, order or aftercare (lawful basis: contract or legitimate interests)
• Comply with our legal, accounting and regulatory obligations (lawful basis: legal obligation)
• Improve our website, services and customer experience (lawful basis: legitimate interests)

We do not use your personal data for automated decision-making or profiling.

We will only send you marketing communications where you have given consent or where we are otherwise permitted to do so under UK law. You can withdraw consent or unsubscribe at any time by emailing privacy@lindenhaus.co.uk or using the unsubscribe link in any marketing email.

We do not sell your personal data. We share it only with:

• Our manufacturing partners (Nobilia, Schüller) and appliance suppliers (BORA, Elica, Quooker) where necessary to prepare a quotation or fulfil an order
• Trusted service providers who help us run our business (website hosting, email, CRM, analytics, payment processing) under written data processing agreements
• Professional advisers, regulators or law enforcement where required by law

Where personal data is transferred outside the UK (for example to EU-based manufacturers), we rely on adequacy decisions or appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

We keep enquiry data for up to 24 months from your last interaction with us. Where you become a customer, we keep contract and transaction records for 7 years to meet HMRC and other legal requirements.

We use appropriate technical and organisational measures - including encryption in transit, access controls and staff training - to protect your personal data against unauthorised access, loss or misuse.

Under UK GDPR you have the right to:

• Access a copy of your personal data
• Ask us to correct inaccurate data
• Ask us to delete your data (where applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email privacy@lindenhaus.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We use essential cookies to run the site and, with your consent, analytics cookies to understand how visitors use it. You can manage your preferences in your browser settings.

We may update this policy from time to time. The latest version will always be available on this page with the "last updated" date shown above.